Who can leave a review?
Only customers who bought a product from us can review it. When a review is submitted, our shop matches the email address or customer account against our orders. Without a matching order, no review can be submitted.
How do you recognise verified reviews?
Reviews from confirmed purchases carry the note “Verified purchase”. Older reviews submitted without proof of purchase are marked “Unverified purchase”. We only call a product’s overall rating “verified” when all of its reviews come from confirmed purchases.
How do reviews come about?
After an order, customers receive an email asking for an honest review of the products they ordered, whether positive or critical.
Reward
For a review we credit 20 HMS loyalty points, regardless of how many stars are given.
Overall rating
The overall rating is the average of all published reviews of a product. The number of reviews is shown next to the stars, and the date of each review in the “Reviews” section of the product page.
